1. Expect your order to ship next day after your payment, unless it is a backorder; backorders usually take about one week depending on the item.
  2. Your order will ship with full replacement insurance, charged as an extra fee of plus 0.5% of your order value.
  3. We email you tracking when your order ships so you can monitor your parcel movements. If you use un-encrypted email we may just txt message you the tracking.
  4. By default we ship to the NZCouriers depot nearest to your residence, with instructions for the courier depot to ring your mobile for pickup of the parcel. You will need to show the courier depot an ID and sign for the parcel when you retrieve it from the courier depot.
  5. If you are in a remote or rural location and no courier branch is nearby, our only choice may be to ship to your residence and additional freight charges may be applied after your order is placed.

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