1. We ship Mondays to Wednesdays weekly.
  2. We email you tracking when your order ships so you can monitor your parcel movements *
  3. Expect your order to ship about 2 to 7  business days after your payment, unless it is a backorder; backorders usually take 7 to 10 business days depending on the item. We will let you know the status if shipping is to be delayed longer than normal.
  4. Due to unprecedented demand for precious metals the sheer volume of orders has slowed down our dispatch department, so please have patience and be assured you will definitely get your item(s) dispatched to you… WE ALWAYS DELIVER!
  5. Your order parcel will ship with full replacement insurance.
  6. By default we ship to the NZCouriers depot nearest to your residence, with instructions for the courier depot to ring your mobile for pickup of the parcel.
  7. The courier is not required to ring you, they may do so just out of courtesy, so you may just be best to go there and pickup if you do not hear from them.
  8. Please show the courier depot personnel your ID and sign for the parcel when you retrieve it from the courier depot.
  9. If you do not pickup the parcel(s) within three days, the courier will ship it back to us and you will incur costs associated with re-handling the item(s).
  10. Dunedinites please txt Scott on 0274775198 to arrange time to pickup your parcel; pickups only for Dunedin orders.
  11. * note low value parcels ship by NZPost and do not have tracking and may take some time as nzpostal service has limited delivery days lately.
  12. Parcel may ship directly from one of our suppliers, and if so, the supplier will ring you ahead of time to arrange deliver day and provide tracking.

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